Transparency is more than just a catchphrase; it is essential to any company’s success. The phrase suggests working easily so that clients may observe and validate your accomplished operations. Quite simply, accountability, transparency, and communication. Security companies are reluctant to practice openness internally, which prevents them from providing the same to their consumers. To succeed, it’s essential to be upfront with customers.
Five strategies for extreme consumer transparency in the security industry
Set the tone right away
Set the expectation early on that openness on both ends will be necessary for a productive working relationship. Ask open-ended inquiries, give informational responses, and be honest when you don’t know something by assuring the consumer that you’ll figure it out. Transparency from the beginning will raise the bar for the relationship’s future.
Inform them if a service issue is having an impact on their project
It might be tempting to ignore service problems or try to remedy things before you have to inform a consumer because it has gotten out of hand. Get into the habit of alerting consumers to platform issues as soon as they arise as part of your radical transparency effort so they can prepare in advance if necessary.
Security managers should keep an open communication with the clients
As a security manager, you have to make sure to communicate regularly with your clients. Encourage them to offer feedback. On your end, make sure to provide regular updates so everybody is aligned. Doing this will show that you are serious when it comes to the service you provide them.
Inform your clients (and potential clients!) that your company values honesty
Even if it would seem that adopting radical transparency should be a no-brainer for 2022, customers will still greatly benefit from this. Ensure you emphasise to current and potential consumers that this is a core tenet of your customer success plan. Who knows? Consumer openness could aid in new business closings for your sales staff!
Make promoting transparency a top company priority
Transparency should be a primary company objective to incorporate all the strategies mentioned above. This calls for openness both with customers and internally, starting at the top. It is simpler to be open with consumers when it counts if your leaders are committed to being transparent with your employees.
Start being transparent with your clients today and see the difference it makes
Radical openness goes above and beyond merely keeping your consumers up to date. It entails developing a mutually beneficial relationship based on open dialogue and mutual trust. Managers should always seek every chance to establish this sort of collaboration from the outset of a client relationship to feel valued and trusted.
Using Cerely to increase transparency
Cerely is a software that significantly streamlines communication between companies that provide professional services and their clients. It has a built-in GPS system that allows managers to provide real-time info about security guards’ location and attendance. High levels of creativity, innovation, and concept execution are required for businesses that want to expand to succeed.
Transparency into the operation is made possible through Cerely as an automation tool. Cerely promotes openness as a key value of many security businesses when boosting the sales of goods or services.