We collect personal data that you give us, whether by email, telephone, in person, via application forms or otherwise. We may obtain personal data directly from third parties such as our resellers, related companies, installers, sales agents and any of their representatives. In addition, we may obtain personal data from public sources, where available. However, if it is reasonable and practicable to do so, we will collect personal data about an individual only from that individual.
If you enter and/or upload into the Cloud Services and/or otherwise provide us with personal data about any person other than you (including the personal data of any of your End Users), you must provide the information required by Australian Privacy Principle 5 to the relevant persons to whom the personal data relates.
We will not collect personal information (other than sensitive information) unless the information is reasonably necessary for one or more of our entity’s functions or activities and we will not collect sensitive information unless you consent to the collection and the sensitive information is reasonably necessary for one or more of our functions or activities, or we collect it pursuant to subclause 3.4 of the Australian Privacy Principles. Please notify us if you are not of old enough or not otherwise able to provide us with consent, and do not provide us with any consent for the purposes of applicable privacy law.
The personal data that we collect and how we use it is as follows:
- Subscription/registration, payment, transaction and profile data: If you register or subscribe to our Cloud Services, we will collect, hold and otherwise process the following categories of personal data: names, telephone numbers, mobile numbers, email addresses, postal addresses, residential addresses, business addresses,. We will process this personal data in order to administer our end user subscriptions, registrations and accounts on the Cloud Services, for the purposes of providing our end users with access to and use of the Cloud Services, to enforce our end users’ obligations to pay the fees and charges to us and to otherwise enforce compliance by our end users with our Terms of Use and the contractual obligations that they owe to us. We will also process this personal data in order to provide our end users with information and assistance about the Cloud Services, and to communicate with our end users in connection with any maintenance notices, renewal notices and service status updates for the purposes of keeping our end users informed and up to date about the status of our Cloud Services.
- Data entered into and/or uploaded into the Cloud Services by the Customer and/or end users when accessing the Cloud Services: Any personal data that our end users upload or enter into the Cloud Services either manually or via computer systems, smartphone devices and tablets, namely: names, telephone numbers, mobile numbers, email addresses, postal addresses, residential addresses, business addresses. The Cloud Services will also process any other personal information that our end users voluntarily enter or upload to Cerely. We will process this personal data on behalf of our end users in our capacity as a processor in order to provide our end users with the Cloud Services in accordance with their specific instructions (unless applicable law to which we are subject requires other processing of that personal data by us, in which we will inform you of that legal requirement (unless that law prohibits us from doing so on important grounds of public interest). We will also process this personal data as a controller to monitor compliance with the terms and conditions of our end users agreements, to maintain backups of our databases and to detect unauthorised use and faults with the Cloud Services (such as, by examining log files and error messages). The personal data will also be used to provide our end users with professional services (including technical support and training services) if and where required pursuant to our end users agreements.
- Data relating to communications between us and our end users: When our end users contact us, we will process personal data including the name of the end users, the IP address of the end users and any other personal data that the end users provide to us during the communications. For example, our end users and/or end users may contact us to ask questions about tour Cloud Services, seek technical support or advice and to express their interest in subscribing to the Cloud Services or for the purposes of upgrading or modifying their accounts on our platform. We will process this personal data in order to provide our end users with information and assistance about the Cloud Services, and to communicate with our end users in connection with any breach, expiry, termination or suspension of the Cloud Services.
- Analytics data: We will process personal data known as analytics data for statistical and analytical purposes, designed to measure and monitor how the Cloud Services are being used and to highlight any areas for improvement, optimisation and enhancement of the Cloud Services, including IP addresses, cookie data, the amount of time a user spent on our cloud platform and in which parts of the platform, and the path they navigated through the platform. We will process this personal data in order to monitor and detect unauthorised use of the Cloud Services and to establish how the Cloud Services are used and to highlight areas for potential improvement of the Cloud Services.
- Cerely’s use and transfer to any other app of information received from Google APIs will adhere
to the Google API Services User Data Policy, including the Limited Use requirements. Information
from Google APIs includes information from any Gmail account or G-Suite account that a User
connects to the application. Cerely will not use information from a User’s Gmail or G-Suite account
for any other purpose than providing the Cerely SaaS.
